Essential Information

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  • Contact Us

    We're here to help you with any query or problem that you may have. If your query is about an order you have placed then please call us quoting your order number.

    If you're experiencing difficulties placing an order, please email us with details of the problem or call us on the number below and we'll place the order over the phone for you.

    Call our Customer Service team:
    +44 (0)1926 888507
    8.30am - 5.00pm, Mon - Fri

    Email Us

    Either complete the online form below or send an email to our Customer Service team. Please be sure to quote your order number when referencing an existing order. We aim to respond to e-mail as soon as possible.

    info@craftcompany.co.uk

    Write to us

    Culpitt Ltd t/a The Craft Company
    Jubilee Ind. Estate
    Ashington
    Northumberland
    NE63 8UQ

    Fax no: +44 (0)1926 888021

    VAT No: 229 1053 84
    Registration No: 261326

  • Payment Options

    We offer various ways for you to pay for your order, including Visa and MasterCard; Maestro; PayPal; and The Craft Company Gift Cards. You can use a combination of gift cards and any payment card we accept to pay for your order.

  • Company Information

    Please find below the registered company details for Culpitt Ltd trading as The Craft Company.

    VAT No: 229 1053 84
    Registration No: 261326

  • Changing Your Account Information

    If you wish to change or update your online account information (including your email address, password or communication preferences), simply go to your account page. Enter your email address and password, and you'll then be able to change your details. Alternatively, you can call our customer services team on the phone number above for us to do this for you.

  • Complaints Process

    We hope that you're pleased with your order and service from The Craft Company - but if there's something you're not happy with, we'd like you to tell us so that we can try to put matters right.

    Please contact us straight away by phone or e-mail.

    +44 (0)1926 888507
    8.30am - 5.00pm, Mon - Fri

    info@craftcompany.co.uk

    If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write to us at the following address:

    Customer Services
    Culpitt Ltd t/a The Craft Company
    Jubilee Ind. Estate
    Ashington
    Northumberland
    NE63 8UQ