Feefo - independent Feedback

Rating
Comment
The Craft Company's Response
Service

27 Apr 2017
Culpitt Cake Decorating Sugarpaste Icing - Brilliant White - 5kg

Always good service and always delivered on time,wish they had a few free delivery on any order some times tho,

Service

27 Apr 2017
PME Mini Striped Belgian Chocolate Cigarellos - 100g

Great service apart from receiving item right next to its expiration date..They asked in an email if all was well and then when i mentioned this to them they just ignored me..

Service
Product
26 Apr 2017
6" Cut Edge Round Silver Cake Card

Service rating : I have used the craft company many times, there was a problem with my delivery this time not caused by the craft company but by the delivery company.
I spoke to Kerry who's was very helpful and immediately resolved the problem by re sending my order, which arrived within a couple...

Read The Craft Company's Response

Thank you for your feedback. Apologies again that there was a problem with your delivery but I am pleased to hear this was resolved quickly for you. 
Service
Product
26 Apr 2017
12" Square Silver Cake Drum Board & White Cake Box

Service rating : Good prices and very fast delivery even on standard delivery
Product : Does what it says well packaged

Service

26 Apr 2017
Service
Product
25 Apr 2017
Purple Cupcakes Nonpareils - Black

Well packaged and speedy delivery

Service
Product
25 Apr 2017
Pink 4 Hole Window Cupcake Box

Service rating : I contacted the craft company about the inserts being missing from my order, but when the replacements came they still did not have the inserts. how do you put cupcakes in a box without the inserts?
Product : I have rated this item above

Read The Craft Company's Response

Thank you for your feedback. I am so sorry that your inserts were missing from your replacement order, please could you report this to [email protected] and our customer service team will investigate this for you. 
Service
Product
25 Apr 2017
8" Square Silver Cake Drum Board & White Cake Box

Service rating : I will definitely be buying from The Craft Company again and would recommend them to anyone needing cake making/decorating supplies. My order was delivered promptly, was well packaged and there were no problems with any of the items.
Product : Good value for money. Useful...

Service

25 Apr 2017
Round Silver Cake Drum Board - 8"

brilliant service super fast delivery. my go to shop for all my cake products

Service
Product
25 Apr 2017
12" Cut Edge Round Silver Cake Card

The products weren't well prepared, the cake boxes were bent.

Read The Craft Company's Response

Thank you for your feedback. I do apologise that your cake boxes arrived with you damaged, please could you report this to [email protected] and our customer service team will rectify this for you. 
Service
Product
25 Apr 2017
Pink 12 Hole Mini Cupcake Box

Service rating : fast easy
Product : good quality would buy again

Service
Product
25 Apr 2017
Oblong Silver Cake Drum Board - 18" x 12"

Service rating : Very good, reliable service. I like that i can always find what i need and the postage is very reliable, though a little expensive in my opinion. But, you get what you pay for and every time i order the products are high quality and i always receive everything on time!
Product : Sturdy...

Service

24 Apr 2017
12" White Cake Box Base and Lid

Great delivery service and everything was great quality

Service

24 Apr 2017
Sugarflair Pastel Spectral Food Colouring Paste - Apple Green - 25g

Brilliant service, always quick delivery and plenty of products too choose from

Service
Product
24 Apr 2017
12" Square Silver Cake Drum Board & White Cake Box

From date of order only took 2days excellent service always have what I need good value for money the only problem the p&p has gone up and was more than the products that I bought so now makes it quite expensive

Service
Product
24 Apr 2017
Bulk Pack - Round Silver Cake Drum Board - 6" - Pack of 5

Service rating : Excellent service ----- telephone person very helpful, referred to me by name, delivery came very quickly. Only downside I thought I had ordered thin cake boards but received the thick ones ---- cake boxes good value for money
Product : Purchase price, but I did want the thinner...

Service

24 Apr 2017
Service
Product
24 Apr 2017
Bulk Pack - Round Silver Cake Drum Board - 14" - Pack of 5

Service rating : Excellent service. Good prices.would highly recommend.
Product : Price is very competative