Feefo - independent Feedback

Rating
Comment
The Craft Company's Response
Service
Product
26 Jun 2017
Pink Baking Cups - from Baked with Love

Service rating : Excellent!!
Product : Size required and delivery on time as promised.

Service

26 Jun 2017
Renshaw Ready To Roll Icing - White - 5kg

The service was excellent,the goods arrived on time.Very good value for the money.

Service
Product
26 Jun 2017
Renshaw Ready To Roll Icing - Yellow - 500g

Service rating : Always very quick and efficient and would recommend them to anyone
Product : Very versatile and easy to apply and use.

Service
Product
26 Jun 2017
Round Silver Cake Drum Board - 9"

Service rating : Excellent, helpful service, I'm happy with my purchases and I will return when I need something again.
Product : Pleased with everything I bought.

Service
Product
26 Jun 2017
Vanilla Genoese Sponge Cake - Square - 10"

Service rating : As always first class and excellent items, that's why I am a regular customer won't buy from anyone else, very fast delivery on free post as my items this time was over £50 , Thank you
Product : Excellent sponge, always buy from you

Service
Product
26 Jun 2017
Renshaw Ready To Roll Icing - Grey - 250g

always arrive quick, very reliable company to use, always use them

Service
Product
26 Jun 2017
Oblong Silver Cake Drum Board - 20" x 14"

Very good customer care. I had a problem with a damaged item and they replaced it immediately (also they had offered a refund if preferred) - there was no quibble. I do think the postage is a bit pricey though and it would therefore stop me buying small items (such as a cake decoration), as the...

Read The Craft Company's Response

Thank you for your feedback. I do apologise that you received a damaged item but I am pleased to hear this was resolved quickly for you. 
Service

25 Jun 2017
Sugarflair Edible Paint - Brown

Good products at great prices

Service
Product
24 Jun 2017
Special Price - Wright's Ginger Cake Mix - 500g

The service was excellent, I have ordered before and will certainly be ordering again.

Service
Product
24 Jun 2017
Renshaw Covering Paste - White - 10kg

Service rating : Excellent products and prompt service. Although the packaging of the items could have been better so that items did not get damaged. However damaged goods were replaced promptly. Excellent customer service
Product : Amazing I love Renshaw icing and t was helpful they came in 1kg...

Read The Craft Company's Response

Thank you for your feedback. I do apologise that you received a damaged item, I have passed your feedback onto our warehouse manager regarding the packaging so this ca be investigated with our packing team. I'm pleased to hear this was resolved quickly for you. 
Service
Product
23 Jun 2017
Ice Blue Foil Cupcake Cases - Pack of 45

Service rating : Excellent service, delivery arrived within a couple of days from when the order was placed even though it was a 3-5 working day delivery. All items purchased were carefully packed and arrived in perfect condition.
Product : These cupcakes allow you to make a decent size cupcake....

Service

23 Jun 2017
Square Hardboard Silver Cake Board - 7"

Always efficient and good quality

Service

23 Jun 2017
Culpitt Cake Decorating Sugarpaste Icing - Brilliant White - 5kg

This is a great company, they had everything I needed and it came really quickly , I would recommend and use them again

Service
Product
23 Jun 2017
Renshaw Premium Covering Paste - White - 5kg

Service rating : Quick excellent service. Kept up to date with my dispatched order. Will certainly use again. Will recommend to everyone
Product : Good Quality and easy to use

Service
Product
23 Jun 2017
Lustred Sugar Butterflies - Pack of 18

Great service, carefully packaged, will definately order again 😁

Service

23 Jun 2017
Service

22 Jun 2017
Number 1 Birthday Candle - Gold Glitter

Every order is processed very quickly and arrives complete and we'll packaged. I find the shipping cost rather expensive though

Service
Product
22 Jun 2017
Renshaw Ready To Roll Icing - Bottle Green - 250g

Service rating : Excellent choice of products and delivery service. No complaints. Will certainly use this company again
Product : I always try to use Renshaw as it is a reliable product with a great range of colours

Service

21 Jun 2017
Cake Star Blue Modelling Paste - 100g

Delivered on time, and when I had an enquiry they were very friendly and helpful