Feefo - independent Feedback

Rating
Comment
The Craft Company's Response
Service
Product
17 Aug 2017
Gumpaste Large White Rose Spray

Service rating : Great service and quick delivery, products are of good quality
Product : Flowers I ordered are beautiful

Service
Product
17 Aug 2017
Rubrum Lily Sugar Flower Spray - 127mm

Service rating : Excellent service - very helpful when I had a query. Will certainly use again
Product : Damaged on arrival, but addressed immediately

Service

17 Aug 2017
Cake Star Palette Knife - Cranked - 6"

The service is excellent and my orders always arrive well within the time given and are always very well packed

Service
Product
16 Aug 2017
Renshaw Ready To Roll Icing - White - 10kg

Service rating : Received order very quickly
Product : Always good results with this icing

Service
Product
15 Aug 2017
Cake Star Mini Push Easy Alphabet Cutters - Uppercase - Set of 26

Service rating : Good
Product : Good got them quick and easy

Service
Product
15 Aug 2017
Garden Box Cake Topper Decoration

Service rating : Super delivery and quality items thanks again. Used before and will continue to in the future.
Product : Great item smaller than I thought.

Service
Product
15 Aug 2017
Service
Product
14 Aug 2017
12" Clear Plastic Cake Dowel Rods - Pack of 4

Service rating : Quick delivery. Problem solved quickly and efficiently.
Product : ......................................

Service
Product
14 Aug 2017
Tala Gingham Jam Jars - 1lb - Pack of 6

Service rating : The jam jars I purchased were of excellent quality with perfectly fitting screw top lids. They were on sale so the price was great also.
Delivery was faultless.
Product : Great quality product. Excellent screw top lids. Just the job for perfect jam.

Service
Product
14 Aug 2017
Vanilla Genoese Sponge Cake - Square - 10"

Service rating : The website is easy to use and my order was delivered on time and in a very good condition, will be definitely buying again.
Product : Perfect cake everyone loved it.

Service

14 Aug 2017
Tala Gingham Jam Jars - 1lb - Pack of 6

Easy to deal with and local. Although local it still took 2-3 days for delivery and was left in wrong place!!!.

Service
Product
14 Aug 2017
Oblong Silver Cake Drum Board - 16" x 12"

A simple mistake was made when packaging my order which resulted in me receiving someone else's goods. The customer contact was very professional and helpful. My overnight shipping was refunded. However. I had waited in all day with 2 small children, during the summer holidays for a delivery that I needed...

Service
Product
13 Aug 2017
Renshaw Ready To Roll Icing - Teddy Bear Brown - 250g

Service rating : excellent service arrived very quickly and was well packed
items were of good quality and value as always
Product : I like working with Renshaw icing

Service

13 Aug 2017
10" Round Silver Cake Drum Board & White Cake Box

Very good on delivery time really quick, always pleased with there service and products

Service
Product
13 Aug 2017
Double Cupcake Hinged Pod

Great service all round from ordering to delivering

Service

12 Aug 2017
Wilton Baby Feet Cupcake Stand

Kept me well informed of the item's dispatch and expected delivery. Would recommend purchasing to friends and would buy from you again.

Service
Product
11 Aug 2017
Cake Star Mini Push Easy Cutters - Set of 3

Service rating : Not charge extra for next day delivery and then it not to arrive for 5 days
Product : OK but not fantastic quality

Read The Craft Company's Response

Thank you for your feedback. I can see you placed your order on Friday 28th July after our 3pm deadline for orders and chose the Express courier delivery option. As the order came through after 3pm and we don't class the weekends as working days as we are closed, your order was dispatched on Monday 31st July by Express courier to arrive with you the next working day which was Tuesday 1st August. I have checked the tracking for your parcel and it shows delivered was made on Tuesday 1st August as scheduled. 
Service

10 Aug 2017
11" White Cake Box Base and Lid - 6" Height

Always a pleasure ordering with this company. HAve never let me down yet.

Service
Product
10 Aug 2017