Feefo - independent Feedback

Rating
Comment
The Craft Company's Response
Service
Product
24 Mar 2017
Service

24 Mar 2017
Wright's Orange Cake Mix - 500g

Good service products good price and large choice

Service
Product
24 Mar 2017
Plastic Round Ivory Pillar - 3" - Pack of 4

Service rating : Quick delivery, well packaged, very efficient service. Good quality items, perfect for the wedding cake for my son's wedding. Many thanks.
Product : Good quality item, just what I was looking for.

Service

23 Mar 2017
Culpitt Paper Embossed Lace Silver Band - 25mm

I was disappointed with the service.
I ordered the item paid for 24hr delivery.Did not arrive on the correct day when it did arrive the box was empty .No ribbon !!!.

The company did however refund my money without hesitation and apologised .

Read The Craft Company's Response

Thank you for your feedback. I am so sorry again for the inconvenience that this caused you, but I am very pleased to hear that it was resolved quickly for you. 
Service

23 Mar 2017
6 Pearl Bead Flowers On Wire

Items received well happy good services goods well packed

Service
Product
23 Mar 2017
Baby Pink 2 Hole Cupcake Box

Service rating : I was looking for boxes to put my loaf cakes and battenberg cakes in. These pink cake boxes are just the right size. They will show my cakes of well at the end of April at my church craft week-ends. The melts are also for these week-ends. The service that I received from you was...

Service

23 Mar 2017
Renshaw Ready To Roll Icing - Chocolate Flavour - 250g

Easy to use website, quick delivery and great returns procedure

Service
Product
23 Mar 2017
9" Cut Edge Round Silver Cake Card

Service rating : Excellent service reasonably priced and good quality
Product : Exactly as describes & reasonably priced

Service
Product
23 Mar 2017
Vanilla Sponge Cake Mix - 3kg

Service rating : Rapid service and quality materials.
Product : So easy and gives great results.

Service
Product
23 Mar 2017
Bulk Pack - Round Light Pink Cake Drum Board - 10" - Pack of 5

Service rating : Excellent service as usual thank you
Product : Excellent colours lovely thank you

Service
Product
22 Mar 2017
Cake Star Push Easy Cutters - Numbers - Set of 10

Service rating : Ex service and item looking forward to using them next week.
Product : Already have letters so know numbers will be great. Easy to use and no picking them out and making marks on them

Service

22 Mar 2017
Service

22 Mar 2017
Culpitt Pink Baby Sugar Decorations - Pack of 12

Cup Cake Toppers and Cases
Strong, pretty and perfect for the job

Service
Product
22 Mar 2017
Round Bevelled Edged Polystyrene Cake Dummy - 7"

Goods came time estimated, & well packaged. Haven't used this icing before so am looking forward to starting. Colour looks right too. Many thanks.

Service
Product
22 Mar 2017
14" Square Silver Cake Drum Board & White Cake Box

Service rating : Good products, and a lot of choice.

Postage was very very expensive, it tripled the cost of my order.
Product : As expected. Good value for money

Read The Craft Company's Response

Thank you for your feedback. I am sorry to hear you are unhappy with our postage options, we have simplified our shipping options so that they are now determined by order size and shipping speed. Any increase in shipping cost is to allow us to provide competitive prices on all of our products, especially essential items such as boards, boxes and sugar paste. Customers that order over £25 will find a reduction in delivery costs – please see link: http://www.craftcompany.co.uk/delivery-returns We value your custom and apologise for any inconvenience with this shopping experience. We do hope that you will consider us for future purchases.
Service
Product
22 Mar 2017
Renshaw Ready To Roll Icing - Pink - 500g

Service rating : Brilliant. Great range. Excellent products. Speedy delivery.
Product : Just the colour I was after- Perfect for my pig cake!

Service
Product
21 Mar 2017
Oblong Silver Cake Drum Board - 14" x 12"

almost as expected - they missed something off my order

Service
Product
21 Mar 2017
14" Square Silver Cake Drum Board & White Cake Box

Service rating : Excellent service and products. This was my first time using them and certainly won't be the last.
Product : Great price for this cake board compared to shops.

Service

21 Mar 2017
Service
Product
21 Mar 2017
Belcolade Belgian Chocolate - White - 1kg

Service rating : All products ordered are excellent quality. Customer services are excellent. I am very glad to have found the company.
Product : Excellent quality. Good to work with.