Shopping With Us

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  • Prices at The Craft Company

    The Craft Company aim to make all of our prices competitive for all of our customers. Many essential products such as boards and boxes are available in bulk for a reduced price. Although we do not offer trade rates we do offer discounting on orders over certain amounts.

    If you spend over £150 excluding VAT and shipping, you will qualify for an automatic discount. The percentage discounts are as follows:

    • Spend £150 excluding VAT and shipping to receive a 7% discount on products.
    • Spend £200 excluding VAT and shipping to receive a 10% discount on products.
    • Spend £250 excluding VAT and shipping to receive a 12% discount on products.
    • Spend £400 excluding VAT and shipping to receive a 15% discount on products.

    These bulk discounts cannot be used in conjunction with other offers and promotions.

    Please Note: In order to receive order discounts, orders must be placed online.

  • Out of Stocks

    Sometimes we may be out of stock of a particular product on our website. We keep out of stock products visible on our website to keep customers informed of the products we do sell, and to allow customers to be notified when the product is back in stock.

    To receive a back in stock notification simply visit the product page and submit your email address using the field listed below the product title. You will then be notified by email as soon as that item is back in stock.

  • Placing your Order

    There are two ways to purchase an item from The Craft Company

    Online

    Our website has been created to help make completing an order as quick and helpful as possible.

      • • Add items to your order by clicking on 'Add to Basket'. You can change the quantity once the confirmation popup appears or do this later at the basket page.
      • • Once you have added all of your items to your basket you should click 'Checkout' to confirm your items on the basket page before proceeding to the checkout page.
      • • You can also get a quote for your delivery costs on our basket page by entering your postcode into our 'Estimate Shipping' form.
      • • Our checkout process is all listed on one convenient page and you will be instructed on which fields should be completed.
      • • You can either complete the checkout as a guest, or sign into your account if you are an existing customer.
      • • Please Note: If you are a registered customer you cannot use your email address to check out as a guest. You will need to either sign into your account or use a non-registered email address.
      • • If you have forgotten your password then please use our 'forgot your password?' service to be emailed a request to change your password.
      • • When you're ready to complete your order, click the 'Place Order Now' button and wait for an online confirmation, with your order number. You'll also be sent a confirmation email with details of your order shortly after we've received it.

    By Phone

    If you wish to speak to a member of staff for help with placing your order then please call us on 01926 888507. Please make sure that you have the product SKU numbers of the items you wish to order and have your payment card details ready.

  • Adding to an order

    Please note that we cannot add items to existing orders once they have been placed. This is because we aim to process orders as quickly and efficiently as possible. If you do need additional items then the best solution is to cancel your original order (if not already processed) and place a second order with the additional items. To do this please call us immediately on 01926 888 507 to notify us of a cancellation.

  • Cancelling an order

    You can cancel your order prior to completion for shipment and we will refund the full cost of the order, including any shipping costs.

    The only exception is where the order includes a customised or personalised item which is already being manufactured or supplied. In this case, that item cannot be cancelled. Your cancellation rights end as soon as we begin work on any personalised or customised items as identified on the website.

    We aim to process orders as quickly and efficiently as possible. Therefore, we cannot guarantee that you will be able to cancel an order before it has been processed for shipment. Crucially, we advise that you call our customer services immediately on 01926 888 507 to notify us of a cancellation.

  • Using Gift Cards
    The Craft Company offers gift cards that can be bought and sent digitally to friends and family. Simply enter the gift card code at the basket page to apply the gift card amount to your order.

    You can use a combination of gift cards and any payment card we accept to pay for your order.

  • Promotion Codes and Discounts

    If you spend over £150 excluding VAT and shipping, you will qualify for an automatic discount. The percentage discounts are as follows:

    • Spend £150 excluding VAT and shipping to receive a 7% discount on products.
    • Spend £200 excluding VAT and shipping to receive a 10% discount on products.
    • Spend £250 excluding VAT and shipping to receive a 12% discount on products.
    • Spend £400 excluding VAT and shipping to receive a 15% discount on products.

    These bulk discounts cannot be used in conjunction with other offers and promotions.

    Additional promotions and special offers are available from our Facebook, Twitter, Google+ and Pinterest pages, as well as our emails - so make some time to check these out.

    We also periodically run Free Delivery promotions over certain periods of time. To redeem, please ensure that 'Free Shipping' is selected as a delivery option. Please note that our Free Delivery option may take up to 5 working days to arrive.

  • Transaction Security

    The Craft Company website uses high-level SSL encryption technology for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

    You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.craftcompany.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.