Testimonials
I think the quality of your cake decorations are superb. Service was excellent too. Overall a very good experience. Thank you and I will be back.
Anna Pitt-Stanley
Many thanks for the speedy delivery of the items I ordered. Everything arrived this morning so well packed, overall excellent service. No doubts I'll be coming back to your store when I need more things. I usually don't do this but when I see the service is so good it is worth mentioning.
Vanessa
Thank you - the post arrived ten minutes after I sent this email - what service!!
Christine Spendlove
Just to say 'thanks' for shipping my order so promptly. And thank you to the helpful lady I spoke to on the phone: arrived the next morning!
Diane
Just a quick note to thank you for your prompt service, the boxes are great! Thanks
Hannah Mulligan-Ward
You may recall we spoke earlier in the week - I was the person that desperately needed a half box of gold roses because I had dropped those I had and wanted replacements for a client this weekend. I just wanted to let you know that my order has arrived safely this morning, a day earlier than you promised! Huge thanks for an excellent service once again.
Amanda
Just wanted to say how impressed I am by your excellent online ordering service; - my order arrived within 24 hours of being placed, well packed and in perfect condition. I will certainly be ordering again from you in the future.
Hilary Bennett
Just wanted to thank you - I placed my order yesterday lunchtime and it arrived first thing this morning! Very efficient and everything you sent looks great. Looking forward to trying it all out this weekend making cupcake hydrangeas.
Gemma
I just wanted to say thanks for calling me so promptly in reply to this morning's email and for following the order up for me through the parcelforce company. I just wish every company gave the same attention to clients as you!!Thanks again for great service; I'll definitely be ordering from you again,
Victoria Williamson.
I’ve recently ordered a number of items from you and I just wanted to say thank you for such a quick and efficient service. I’m not often moved to contact companies but I have been so impressed by my experience with you that I wanted to write and congratulate you.I’m being asked to decorate and make more and more cakes at the moment so you can guarantee you have a regular customer in me!!!
Sarah Searle
Hi there, just to let you know that I received the box this morning, less than 24 hours from ordering. I am well impressed with your service and should the need arise; will certainly order from you again.
Susan Cox
Just a note to say thank you for your excellent delivery.This is not the first time I have used your site and every time I get excellent service.Just wanted to let you know what a great service you give to your customers.
Sue
Just to say thank you for the beautiful hearts. We will recommend you to friends in the future; your service including delivery was excellent!!!!!
Debbie from Shrewsbury
I just wanted to write to you to say thank you for an amazing service. I ordered a few items from your website yesterday lunch time as I am just getting into cupcake making. I have been baking for a few years and usually just use the standard white cases but I came across your website after searching Google and your produces are displayed really well on there with an easy to use website and all at great prices. I am so impressed with the service and the quality of the products I have just received I had to say a BIG Thank You. I will definitely be using your site again and hopefully if all goes well - regularly.
Alison Reed from Leicester
Just a quick note to say a BIG THANK YOU. I placed my order yesterday and received it today. Many thanks for the speedy postage and great items
Theresa Davis
Thank you for your email below and for a swift excellent customer service solution, I look forward to the items arriving and I will continue to use The Craft Company services.
Georgina
Just wanted to say a very big Thank You for such brilliant customer service!I placed my order yesterday, which included 5kg regal ice, and it was with me before 09.30 this morningwell done, yet again, on such a great service - I'll be sure to recommend you!
Sue Stevens
Just wanted to say thank you for the speed with which you dispatched my order. It arrived yesterday morning. I will definitely use your company again, and will recommend you to my students.
Danika Johnson
I recently found The Craft Company on the internet and never having used this site before and not being one to buy online very often I was in two minds as to whether or not to buy something. Well I decided to give it a try and to my surprise I am very pleased with the service and the response from staff. I will in future definitely use your site again and will also mention it to anybody I know of that is looking for items that you can supply. The items that I bought are only small but are exactly what I wanted and I am very pleased with the quality.
G Hywood.
I just want to thank you for your amazingly speedy service. I placed an order with you on Sunday and it arrived today. I am so excited to get baking now and even more excited to get paid and shop some more with you next week. In addition, the item I ordered was cheaper through you than anywhere else – including postage!
Alicia Craythorne
Thank you very much for the swift delivery of the above order number. The postman knocked on my door this morning with the goods at 8am!!
Suzanne Eaton
Just a quick email to thank you for your brilliant service, the board and box I ordered arrived today in great time.
Sue Cowperthwaite
Thank you so much for donating the cake boxes for our fundraising event which was on Saturday. The cake stall was extremely popular and raised £150. The day was a huge success and we raised £2240 for Roadpeace which is amazing. Thank you for your support.
Christine & Martyn Harrison
I have to say that your service is absolutely brilliant. I ordered the items on 9th July and they arrived on 10th. Everything I ordered was there and was exactly as I required, in fact I have used many of the items already. I will definitely be visiting your site and ordering again as this is quicker, cheaper and less tiring than going into town for the items myself. I only do a few cakes but I have bookmarked your site. Well done everyone for such a super service.
Lynda Brammer
I just have to congratulate you on the brilliant video demonstrating the use of sugar sheets. Even my husband remarked on what an excellent demonstration it was (and he knows nothing about cake decorating!).
Elizabeth Wright, Amersham
Just wanted to thank you for your amazingly fast delivery. I ordered cake smoothers at 3pm on Wednesday and they arrived by 10am next morning!! Brilliant service!
Phillipa Gilbertson
Just writing to say Thank You for the prompt service I received from your Company. I ordered goods from you and it arrived the next day. I am really impressed. I will be recommending you to all my cake decorating friends.
Mrs. S Nash
Received my order yesterday, just to say that we are very pleased with the products, and although it did cost a fortune with express delivery, it certainly was express! Will definitely order from you again.
J Simmons
Thanks for the order I placed yesterday afternoon as it arrived this morning it’s the first time I’ve used craft company for any products and I will be using you a lot more and will be recommending to others to use craft company…Thanks ....
Paul Richardson
Just wanted to say thanks for the email. Also, I ordered my items online Thursday morning and they arrived Friday morning - excellent service. I shall certainly recommend you to friends and family.
Jean Connolly
Hi there, just a quick note to say thanks for sending my order so quickly, it arrived today, which was about 4 days before I expected it. I needed the stuff for a cake order, so you've really helped me out.
Martin. Martin.
Many thanks for the prompt delivery of my order - within 24 hours, I will certainly recommend you.
Julie Frayling
I received my order from you today, after putting in the order only yesterday! Over the past year I've tried many websites for ordering my cake decorating equipment and supplies, but I always end up coming back to The Craft Company. Your service is fast and reliable and I know I can count on you to get my order right and deliver it on time every time. Normally I only write emails to companies to complain, I've had some shocking experiences recently with other websites that delivered the wrong items and/or were late, so I am just so impressed with your consistently good service I had to write to you to say THANK YOU!
Charmayne
I just wanted to thank you for the service you've provided to me! From telling me you'd let me know when you we're expecting stock, to actually letting me know the date the items were coming - to the phone call I received clearing up the small issue about delivery/payment addresses, to the swift delivery of the package. I'm so happy with the couriers - they're so helpful to our little business.I'm really grateful to have found a company with such wonderful customer service! I'll definitely be using you in the future.
Sarah Frost
I would just like to say thanks for your prompt dispatch, of my above order; it was received by me just 10 minutes ago. The items were well packed in received in good condition. I would definitely buy from your company in future.
Mr. Fernley Langdon.
I just had to drop you a line to say thank you so much for your speedy order; I can't believe I placed the order on Monday and on Thursday the post man was knocking on my door with the order - in Spain! You have saved me loosing an order after my previous supplier let me down - I cannot express my gratitude enough. I will certainly recommend you to others.
Lynda
Just to say that I am hugely impressed with the speed of the delivery of my order. Many thanks! I'll be recommending you and using you again!
Corinne
Thank you so much just received my roses to replace the broken ones. Your service is excellent I am so glad I found you! I will be recommending you to my friends.
Mary Dugdale
Just wanted to say thank you - fantastic service! I placed my order yesterday morning and it arrived this morning. Will definitely be recommending you to my fellow cake decorators.
Christine May
Thank you so much for the prompt delivery of my order. Wasn't expected to get up the next day to find the parcel on the door step. Great service, will definitely shop from you again, thank you.
Joanne Oliver
Thank you so much for my order, I did not believe it when it arrived, I only ordered the stuff yesterday afternoon, and it was here at 11.00am this morning. The order was perfect in every way. I am so pleased; I have placed a further order today, and shall recommend you to all the other cake makers at our club. Thank you again.
Janet Harris.
Thank you very much. I'm impressed with the service I have received so will certainly look to order from you website again!
Louise Rowley
I have just received my order from yourselves, see above number, and I am absolutely over the moon by what I have received. They are exquisite and I am a very happy lady
Rebecca Wood
Thank you so much for the fast service - ordered yesterday at 1.30 and arrived this morning at 8.30 - that must be a record - and it was all complete! Well done you...I like this service!
Sigi Steer
hello I would just like to say how happy I am with my order I ordered on the 18th may and received it on the 20th which was very quick service, also I rang up yesterday 21st may to say that one of the ears on the lion had fallen off and so had the head of the one of the bees and you said you could send a replacement out for them, I received the replacement today in the post (22nd) but I was only expecting one bee and one lion not a whole new pack of each so thank you very much what great customer service I will be ordering from you again keep up the good work.
Jessica Honneyman
I am delighted to report that this order arrived today, 24 hrs after it was ordered. That's fantastic service, and I will certainly be using your website again.
Jane Kerr
Just a quick email to say thank you for the goods you sent me. I am well chuffed that I now have large cases to bake with, the time I’ve spent hunting these things down in shops is tiresome!!The chocolate carrots are going down a treat, and I will be recommending you to all my cake making buddies!!I now know where to come if I need that unusual item for my cakes
Emily Williams
Would just like to say thank you very much for the wonderful customer service you and your company have provided me with. Just thought I would let you know what a good job your doing thanks for getting back to me I got my parcel today before lunch might I add.
Kimberley Walker
Order received today - many thanks for your prompt and efficient service. I will most certainly use your company again
Mrs. Hazel Turner from East Sussex
Just to say thank you for the great service you provide. Will definitely recommend you to friends. Competitive prices and reasonable delivery charges (especially as items are sent first class).
Sarah.
A big thank you for sending my order so quickly and your help on out of stock items. I have been to my beginners’ class today and have spread the word about your web site. I also came straight home and ordered more wool.
Ann Henderson
I just wanted to say a big THANK YOU for delivering my order so quickly. I'm making my daughter’s birthday cake and I was a bit worried that my order might come after the big day. I will definitely be using The Craft Company again.
Angela Duthie
I have received the above order today - which I only placed with you yesterday morning.Thank you for your excellent service
Alison Lowther
WOW!! I only placed my order yesterday afternoon and it has already arrived (9.30am) Thank you
(9.30am) Thank you Kay Durham
I would just like to say how pleased I am with my order. All the products look really great, and I am looking forward to using them for my wedding. I will certainly recommend you to other people.
Lynn Funnell
As a nation we are quick to criticize but rarely give praise when it is due!! I have loads of lovely customers who frequently email thanks and nice comments but have to confess, before opening the email I naturally presume there will be a problem!! Any way thanks again and I will be back!
Karen
Just wanted to drop you a note to say how thrilled I am with my order that arrived yesterday. The cake cases are gorgeous and the prices and postage were refreshingly well priced! I have added you to my favorites (websites) and already given your details to 2 friends.
Karen
I got my package today and just wanted to say a big thank you for sorting my order out. The stuff I ordered is fabulous, just what I wanted good quality etc and I'll definitely use your company again.Thanks for all you help; you make me have faith in customer service
Michele
I ordered some boxes, boards and ribbon, on Wednesday afternoon. I was amazed to find them delivered at 10.00am Thursday morning. Thank you so much for being so quick to post them even though it wasn’t a huge order for you.I will be back!!
Rita Parsons
I would just like to say a big thank you on your excellent service. My replacement order was delivered today much to my surprise as I had only contacted you yesterday about the mix up on the order. Thank you once again on your very prompt action. I would have no hesitation in recommending you to friends and I will certainly use you in the future should I need this type of product again.
Janet Daniels
Just to thank you for the prompt delivery of my order. It arrived safe & sound today, and the Red Rose Spray is perfect for my parents Diamond Anniversary cake.
Julie Hadlow
Thank you very much for my order. You have been so prompt. I wish other companies could show such outstanding service.
Jan Yeomans
Thank you for your most efficient service, couldn't believe the parcel arrived early today and I only ordered yesterday p.m. My first order with you and I will certainly use you again.
June
Just to let you know tins arrived today - what fantastic fast service - it is a few months since I last ordered anything from your company and it certainly won’t be the last. I am really pleased with everything. Thank you to all concerned.
Dorothy Rushforth
Wow!! What service ordered at 2.20 pm one day and arrived the next afternoon, excellent service and thrilled with all the items. Thank you so much, will be ordering from you again
Dianne Sculfer
Can I Say,,, Thank you so much for a very fast and well packed delivery, I ordered my stock Sunday online and was delivered to me by Tuesday morning.....
Jamie Ross from Bournemouth
People are so quick to complain these days so I just wanted to email to say how impressed I am with your company. Your response to my question was almost instant and the packaging and delivery of the items we ordered couldn't have been quicker.Thank you very much and thank you for offering such excellent customer service :)We will definitely be ordering from you again in the future.
Maria
I just had to write having just received the third order I've placed with you in the last few months............I can't get over the speed of your mail order service - amazing! It's so heartening to find a company in this country these days that really does give great service. Thank you very much
Elfreda Cormode
I would just like to thank you for your excellent customer service. You always deliver promptly, and all items are very well packaged. You are an example to other companies. Many thanks keep up the good work
Diana Brock and Ian Swindlehurst
Just wanted to say, thanks for your excellent and quick service. I've ordered from you twice now, both times when I've been really up against it time-wise. It's great to know I don't have to worry about whether something's going to arrive when you say it will or not!
Sharon Gosling
Thank you so much - I cannot believe how fast the delivery of my order was.I ordered it yesterday afternoon and the icing arrived at 8.50am this morning. Unbelievable! Thank you! The last thing a stressed out bride-to-be needs is to worry about delivery of the icing for the cake and there's no chance of any worry with your company.
M Cliff
I am delighted with the speed of delivery and the very secure way you packed my items, which are just what I wanted. I will definitely order from you again. Thank you very much.
Tricia Davies
Hi, I just wanted to say a big thank you for a very efficient and speedy service. I only placed my order yesterday lunchtime and I received the goods before I left for work this morning!! Absolutely brilliant, thank you.
Sally Forbes
Many thanks for sending your informative emails - they are brilliant and I have now learnt how to use some of my cutters! I would also like to say that you have an excellent website and I will be using again shortly to place an order.
Irene Cooksley
I was amazed to have my order delivered today. I must congratulate you on a super service. Everything very well packed. Thank you. I will certainly order from you again
Elaine Allison
I just wanted to say that your company is fantastic! I was looking everywhere for cake boxes that I could use for my catering company and you seem to have everything I need! Once again, thank you and please do not change or I'm not sure what I'll do!
Soraya Ghovanlou
Dear Sir/Madam, I used your site for the first time on Monday evening placing an order for some items that I needed. My parcel arrived this afternoon (Wed) so I would like to compliment you on providing an excellent service and will definitely use your services again. Sincere thanks.
Chris Marshall.
I just wanted to say thank you for processing my order so promptly. Received yesterday in perfect condition and the sugar items are just beautiful for my Mum's birthday cake. Will definitely recommend the craft company and use you again.
Sam Dowler.
I just wanted to say thank you for the speedy delivery of the items I ordered following my telephone conversation with a very helpful lady yesterday. I'm very pleased with the tin and really looking forward to using it. This is the first time I have ordered items from your Company, and I will certainly be placing an order again in the future.
Pauline Rowlett
Just wanted to let you know my order arrived this afternoon and to say I’m so pleased with the ivory roses and pearl and gold sprays, they are perfect. Thanks for your prompt attention and lovely products.
Terri Whittingham Mrs
I just wanted to say thank you very much. Your service is excellent, the things I ordered came the very next day and I was able to make a lovely cake for my husband’s 40th. Your product is really good quality and easy to use.
Hannah White
I just wanted to say how pleased and impressed I am with my recent order. It was shipped very quickly. I also made a mistake on my order and was grateful with being able to deal with it personally over the phone and with no hassles. Sometimes things don't always work out easier doing it online but I was really happy
Mrs. Claire Chandler
Thank you very much for the speedy service, I received my parcel in very good order today. I have already recommended your site to some of my contacts and will again.
Yvonne
THANK YOU!!! Such excellent service, received my order in less than 24hrs will be recommending you and using your company again in the future. Thanks again
C R France.
My delivery has arrived this morning, and I would just like to say how impressed I am with both the helpfulness of your staff, and the speed with which I have received my order.As it seems we live in a world where people are more than happy to complain, I wanted to pass on my thoughts and thank you very much. I have no doubt I will henceforth be a very regular customer!
Cleo Stacey
Thank you! You really are a great company you know, I received a delivery of broken lollies recently and the company made me email photographs of the breakages to them! Looking forward to doing business with you again soon.
Caroline
You have no items to compare.
