Feefo - independent Feedback

Rating
Comment
The Craft Company's Response
Service
Product
17 Oct 2017
Sugarflair Pastel Spectral Food Colouring Paste - Kiwi - 25g

Service rating : Quick delivery on quality items but would appreciate free postage and packing on a total bill of £25 and would wait a little longer.
Product : Cool colour really bright

Service

17 Oct 2017
Service
Product
17 Oct 2017
Vanilla Genoese Sponge Cake – Round – 8”

Service rating : I have used this company a number of times for supplies, but have encountered problems with the website when trying to pay, which has been frustrating, since on each occasion I have had to come away from the site and return afresh to begin the process over again.
Product :...

Read The Craft Company's Response

Thank you for your feedback. I am sorry to hear you have experienced problems with our website, we weren't aware of any issues as we are still receiving orders as normal. If you have any further problems in the future please don't hesitate to contact us on 0345 565 1700 and our customer service team would be more than happy to place the order for you over the phone. 
Service

16 Oct 2017
Double Thick Round Silver Cake Card - 8"

Order guickly dispatched arrivingwithin 3 days delivery up dates good

Service
Product
16 Oct 2017
Red Velvet Sponge Cake – Round – 8”

Service rating : 5* service as always. Thank you
Product : Great cakes lovely flavour saved me lots of time

Service
Product
16 Oct 2017
Vanilla Genoese Sponge Cake – Round – 10”

Service rating : I get my cakes from.here all the time. They are brilliant.
Product : So moist as always. Family love it when I get cakes from here

Service
Product
16 Oct 2017
Vanilla Genoese Sponge Cake - Square - 12"

Get a different courier company and follow up lost deliveries when requested by the customer

Read The Craft Company's Response

Thank you for your feedback. I do apologise that your order did not arrive with you on time, I am aware you have been in contact with our customer service team who have resolved this for you. 
Service
Product
16 Oct 2017
Renshaw Premium Covering Paste - White - 2.5kg

Service rating : Amazing, as always.
Product : Brilliant to work with! Not many air bubbles/pockets.

Service
Product
15 Oct 2017
Christmas Mini Cupcake Box - 12 Hole

Excellent, efficient, no nonsense service. Goods are of good quality, exactly as described and sensibly packed and dispatched. Tracking service and notifications very useful.

Service
Product
14 Oct 2017
Bulk Pack - Christmas Single Window Cupcake Box - Pack of 25

Service rating : Very good service as usual.
Product : Just what I need for our Christmas Tree Festival cake stall.

Service
Product
14 Oct 2017
Square Black Cake Drum Board - 14"

Service rating : I received my order promptly but unfortunately one of my items had slight damage. I informed you of this and was sent a replacement immediately.
Product : Good quality board but did have some slight damage to two of the corners.

Read The Craft Company's Response

Thank you for your feedback. I do apologise that one of your items arrived slightly damaged but I am pleased to hear this was resolved straight away for you. 
Service
Product
14 Oct 2017
Bulk Pack - Square Silver Cake Drum Board - 9" - Pack of 5

Good quality merchandise and swift delivery

Service
Product
13 Oct 2017
Culpitt Cake Decorating Sugarpaste Icing - Hot Pink - 250g

Service rating : Excellent speedy delivery every time x
Great service
Product : Brilliant lovely colour easy to use

Service
Product
13 Oct 2017
Squires White Sugar Flower Paste - 200g

Service rating : Very fast and efficient service
Product : Easy to to use flower paste - never used before

Service

13 Oct 2017
Dr. Oetker Easy Swirl Cupcake Icing - Vanilla

It was my wife’s order who is registered blind. They helped her complete her order on the phone. They took time to help her. She tries to be independent and still bakes so was very appreciative of some help.

Service
Product
13 Oct 2017
Male Swimmer Cake Topper Decoration

Service rating : Excellent
Product : Exactly what I wanted beautifully made

Service

12 Oct 2017
10" White Cake Box Base and Lid

Excellent service product was just as seen and well packet. Will use again.

Service
Product
12 Oct 2017
Ready Made Gumpaste Bow - Red Polka Dot

Service rating : Loved the gumpaste bow good quality & very fast Delivery, Would Recommend.
Product : Good quality fast delivery would recommend

Service
Product
11 Oct 2017
Plastic Assorted Snowmen Christmas Cake Topper Decoration - Pack of 6

Service rating : No problem with delivery of my order - but one of the Santa on Sleigh was damaged. But will still order again. Many thanks.
Product : Order received and everything as described and all in order. Many thanks.

Read The Craft Company's Response

Thank you for your feedback. I do apologise that one of your items arrived with you damaged, please could you report this to [email protected] and our customer service team will resolve this for you.