Privacy Policy

At The Craft Company we understand and respect concerns about privacy and security when shopping online. Your information is very important to us and we look after your information carefully in line with data protection and privacy laws. We’ve set out below more detail on what information we collect about you and how we use that information.

We may change this policy from time to time by updating this page. You may wish to check this section from time to time to ensure you are happy with any changes. This policy was last updated on 28/03/2017. "We/our/us" refer to Culpitt Limited trading at The Craft Company (Registered Number 00261326) at their registered office in Jubilee Industrial Estate, Ashington, Northumberland. NE63 8UQ, United Kingdom.

  • What information do we collect?

    The information that we may collect includes:

    Your name and contact information including you or your company’s details, email address, postal address, telephone, mobile and fax numbers. This is so that orders can be sent to you, and so that you can create an online account with us;

    Information about your use of our website including details of your operating system, browser version, cookie details, the content you viewed on our website, how long you stayed and on which pages, and your navigation around the website;

    Other data from time to time to help us provide you with improved products and services – for example when we may ask you to fill in a survey or questionnaire as part of a competition;

    Other data to ensure and check compliance our Terms of Use and/or otherwise as required by law;

    As per the General Data Protection Regulation (GDPR) (EU) 2016/679, you have the Right of Access to the personal data and information that we have for you, and how this personal data is being processed. If you wish to request this data then we ask that you provide a written request to either [email protected] or to our postal address at Jubilee Industrial Estate, Ashington, Northumberland. NE63 8UQ, United Kingdom

  • When and how do we collect this information?

    When you place an order or register an account with us;

    When you request to be sent communications such as signing up to our e-mails;

    When you contact us with an enquiry or other feedback;

    When you participate in interactivity, for example, when you submit an entry to a competition;

    When we are checking compliance with the Terms of Use and/or otherwise as required by law;

    Through the use of "cookies" and/or other devices. For full details, see our cookie policy;

  • What do we do with the information we collect?

    We use this information to provide you with information about our products and services, and in particular for the following reasons:•

    our internal record keeping;

    to conduct internal data analysis;

    to improve our products and services;

    to respond to any questions, comments or responses which you may submit to us via this website;

    to enable our customer service team to get in touch with you if you have requested for us to do so;

    We may contact you by e-mail, phone, fax or mail, unless you have registered with the appropriate Preference Service.

  • Whom do we share this information with?

    We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than our subsidiaries, parent company, purchaser or potential purchaser of our business unless we have your permission or are required to do so by law.

    This process may include sending personal information to other countries, whose data protection laws may not be as extensive as in the European Economic Area. However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area.

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • How do I request a copy of my information, or to amend it?

    As per the General Data Protection Regulation (GDPR) (EU) 2016/679, you have the Right of Access to the personal data and information that we have for you, and how this personal data is being processed. If you wish to request or amend this data then we ask that you provide a written request to either [email protected] or to our postal address at Jubilee Industrial Estate, Ashington, Northumberland. NE63 8UQ, United Kingdom

  • How do I remove my information?

    If you would prefer to not receive our emails, please click the 'Unsubscribe' link found at the top and bottom of the next email that you receive from The Craft Company.

    If you wish to have your customer account removed from our system then we ask that you provide a written request to either [email protected] or to our postal address at Jubilee Industrial Estate, Ashington, Northumberland. NE63 8UQ, United Kingdom

  • Does The Craft Company link to other sites?

    We may link to other websites, which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

The Craft Company also uses cookies to provide you with the best possible experience when using our website. To be clear about what cookies are, and how we use them then please see our cookie policy below.

  • What Are Cookies?

    The Craft Company uses cookies to provide you with the best possible experience when using our website, such as remembering to save any products in your basket after you have signed out of your account.

    In no way do cookies give us access to your computer or any personal information about you, other than the data you choose to share with us (by creating an account etc.)

    For more information on cookies then please visit allaboutcookies.org and the ICO website

  • Where Do We Use Cookies?

    User Sessions: We use cookies to remember what items are stored in your basket prior to checkout and to save your basket if your user session ends before you have a chance to purchase the items in your basket. In order to use our website this cookie is necessary. If you do not want to accept the use of this cookie you should not use our website.

    Analytical Information: We use aggregated data about how people use our website in order to make customers experiences of our site better. We use cookies through Google Analytics to let us see which areas of the website our customers are visiting. This is allows us to review our product pages, pricing and other aspects of the website to improve the experience for our customers.

  • Controlling Cookies

    Cookies are used by The Craft Company to improve our customer's shopping experience. By continuing to use our website you accept our use of cookies. A compliance notification will appear when you visit the website, to allow you to accept or decline our use of cookies.

    Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please see below for more information.

    Google Chrome

    Internet Explorer

    Mozilla Firefox

    Safari (Desktop)

    Safari (Mobile)

    Android Browser

    Opera

    Opera Mobile

    For other browsers, please consult the documentation that your browser manufacturer provides.