Shipping

Free delivery for all orders over £35

See more on our Delivery Page.

	Standard Delivery	Express Delivery	Saturday Delivery
	3-5 Working Days	Next Working Day (Order by 2pm)	Delivery before 6pm (Order by 2pm Fri)
Basket Value Under £35	£4.49	£6.49	£9.99
Basket Value £35+	FREE	£6.49	£9.99
Basket Value £65+	FREE	FREE	£5.49

Order Times

For Next Working Day Delivery please ensure that Express Delivery is selected and that your order is placed before 2pm. Please be aware that this is a working day service and does not include weekends or bank holidays. Orders placed before 2pm on Friday will be dispatched for delivery on Monday. Orders placed after 2pm on Friday and before 2pm on Monday will be dispatched for delivery Tuesday.

We aim to dispatch orders ASAP, although sometimes Standard Delivery orders will take up until the specified shipping time. Please allow for this when placing your order and ensure that you select the appropriate shipping method to receive your order in time.

For more information, including details of our shipping options to non-mainland UK, please see our shipping page here.

Returns

If you wish to return unwanted products from your order then please simply please email info@craftcompany.co.uk with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.

Please ensure you contact us within 14 of receipt of your order

Please Note: Customised or personalised items are excluded from the regulations and cannot be returned. Due to food safety concerns, ready-made cakes are not subject to return unless considered faulty or not fit for purpose.

For more information please see our returns page here.